Recreational Sports Department at University of California Berkeley is committed to creating a positive inclusive environment in all its services, programs and facilities. The purpose of this handbook is to support this initiative as training material for staff in disability etiquette. The lack of awareness about disabilities can lead to unintended stereotypes and discrimination. Access to programs and facilities starts with good customer service! The following tips reflect generally accepted protocol and language. Customers with disabilities, when treated as valued customers, will share information on the accessibility of the programs and facilities.