ISWP Wheelchair Service Provider (WSP) Certification – Basic Level

Clinicians, technicians, students and community workers who are partly or fully involved in wheelchair service provision.

If you are not sure about your eligibility to become a WSP, take this survey to find out.

If you think you need additional training before becoming a WSP, ISWP can help. Email Krithika Kandavel at [email protected] for more information.

General benefits:

  • Raise global awareness of professional standards in wheeled mobility and seating.
  • Attractive to employers as a validation of knowledge by an international organization.
  • Supports professional development through exclusive access to Continuing Education (CE) opportunities.

For students and for those who want to start delivering wheelchairs:

  • Start your education and certification process based on latest research, best practice and technological advances in the field of wheeled seating and mobility.
  • Become competent in wheeled mobility and seating fundamentals.
  • Be featured in the searchable directory of WSP in WIN,  and in the interactive map as a certified provider.
  • Receive our quarterly newsletter with Continuing Education opportunities.
  • Your certification expires 2 years after your graduation date.

For those who are already delivering wheelchairs:

  • Demonstrate your competency in wheeled mobility and seating fundamentals.
  • Demonstrate your adherence and commitment to practicing with ethical standards and professionalism.
  • Stay abreast of latest research, best practice and technological advances in the field of wheeled seating and mobility.
  • Be featured in the searchable directory of WSP in WIN,  and in the interactive map as a certified provider.
  • Receive our quarterly newsletter with Continuing Education opportunities

For organizations:

  • Demonstrate your staff is competent in wheeled mobility and seating fundamentals, and they practice with ethical standards and professionalism.
  • If all your employees are certified, receive special recognition from ISWP.
  • Get your organization featured in ISWP’s website and in the searchable certified organizations directory.

For users:

  • When providers are certified, users may have greater access to appropriate wheelchairs and related services based on up to date practices.

Follow these simple steps:

  1. Create a profile on the website by completing this registration form.
  2. Pass the ISWP Wheelchair Service Provision Basic Knowledge Test. You need to score 70% or above; the test will take you about 90 minutes. Take the test.
    If you have already passed this step, please proceed to step 3.
  3. Complete an online training module in Ethics and Professionalism. This online course is available in English and Spanish and will take you about 30 minutes to complete. Take the Ethics and Professionalism course.
  4. Pass the Ethics and Professionalism Test. You need to score 80% or above; the test will take you about 15 minutes. Take the ISWP Ethics and Professionalism Test.
  5. Upload supporting documents. Upload a letter from your supervisor or instructor that verifies sufficient training in wheelchair service provision. Upload Supporting Documents (sample letters available).
  6. Pay the required fees. Once you complete steps 1 to 5, you will receive an email from ISWP confirming that you completed the process and including instructions on how to pay the required fees (more information on the fees).

If you haven’t heard in 2-3 business days or have questions, please email Krithika Kandavel at [email protected]

ISWP Wheelchair Service Provider (WSP) Recertification – Basic Level

WSP that has been certified for 2 years.

Follow these simple steps:

  1. Complete at least 10 hours of continuing education over a two-year period (at least 4 hours in a given year). Activities like self-study, mentoring, in-person or online conferences, training, seminars related to wheelchairs and/or assistive technology are permitted, and may be combined to meet the requirement. Click here for more information Upload a copy of the course/training completion certificate(s)*
  2. Continue to practice in wheelchair service provision or related activities (eg., teaching wheelchair related content). Submit a letter from your supervisor describing the activities.
  3. Once you complete steps 1 and 2, you will receive an email from ISWP confirming that you completed the recertification requirements and including instructions on how to pay the required fees (more information on the fees).

If you haven’t heard in 2-3 business days or have questions, please email Krithika Kandavel at [email protected] 

Process for Appeal

A WSP can appeal a certification or recertification decision by submitting the request to ISWP in writing within 14 business days after receiving the results notification. . The appeal must include a detailed written explanation that specifically states the reason(s) for the appeal and why the appeal should be granted. Failing the examination alone is not sufficient grounds for an appeal.

Please send your appeal to Krithika Kandavel at [email protected]. The Professional Standards Board (PSB) will assemble an Appeals Panel of three PSB members who will review the appeal and exam results and issue a decision. Within two months of receiving the appeal letter, ISWP will provide a response to the candidate regarding the outcome of the appeal.